CRM

  How To Manage Angry Customers Effectively   In any line of business there usually comes a point where one has to deal with an […]

Understanding Major Emerging Trends In E-CRM     Definition E–CRM can be defined as an intergraded online sales marketing and services strategy that is used […]

  Unknown Relationship Between E-CRM And Automation     Definition   E–CRM in my own views technology – backed CRM it is the application technology […]

  Unknown Methodologies For ROI Estimation   At the end of this article, readers should be able to know some of the methodologies for measuring […]

Understanding CRM Benefits In A CCE     At the end of this lesson, readers should be able to Discuss the challenges in quantifying CRM […]

  Unknown Facts About Business Case For Mobile CRM      At the end of this article, readers should be able to: Discuss how a […]

Use of Portal In Customer Relationship Management     There are three basic categories of people who can benefit from customer-centric collaboration. These include internal […]

Unknown Facts About Avaya Communication In CRM     Avaya IP. Telephony solutions provide the customer with a powerful way to capitalize on the benefits […]

Evolution Of Contact Centre In CRM     When we talk about the evolution of contact centres, we are talking about ways by which organisations […]

Unknown Facts About Multi-Enterprise Value Network     Collaborative CRM seeks to integrate these networks to benefit the customer as well as the internal employees.  […]