Tuesday, December 1, 2020
Home ITIL 4 Understanding Nature Of Value In ITIL 4

Understanding Nature Of Value In ITIL 4

Understanding Nature Of Value In ITIL 4

 

In my previous article, I have looked at all that you need to know about the differences between ITIL V3 and ITIL 4. In this article, I will be looking at the nature of value in ITIL 4. Follow me as we are going to look at that together in this article.

 

 

Service Management is defined as a set of specialised organisational capabilities for enabling value to customers in form of service. Here, you are trying to ensure that customers get the desired value they paid for. You also create avenue for customers to give you feedback on services provided.

Nature of value in ITIL 4

Before you can develop the specialised organisational capabilities that I have mentioned earlier, you need to understand three basic things. These are:

 

  • The nature of value. this talks about the details of what wolill be of benefit to a particular group of customers  This at times has much to do with location and taste. What will be of benefit to people living on a Government Reserved Area might be seen as thrash to someone loving in a slum.
  • The nature and scope of the stakeholders involved. This has to do with how the final deliverables should like and what it should entails . This has to be considered so that one can know how to go about creating that products or services.
  • How value creation is enabled through services, usefulness and importance of something.  value can be seen as the perceived benefits of something. That tells use that what customer A see as value or worthy product night likely be a worthless product to customer B. It also has to do with what that particular customer is looking for in a product or service.
READ THIS  Understanding Service Relationships In ITIL 4
READ THIS  Unknown Facts About Service Consumption In ITIL 4

 

Now your take on this article…

I know you might agree with some of the points that I have raised in this article. You might not agree with some of the issues raised. Let me know your views about the topic discussed. We will appreciate it if you can drop your comment. Thanks in anticipation.

 

 

Become Part Of our Fan Base on Facebook. Click Here.

Follow Us on twitter. Click Here.

Download Our App. Click Here
Many Crypto. One place. Use Roqqu

 

 

Adeniyi Salauhttps://cehnigeria.com
I am an IT entusiast and a man of many parts. I am a Certified Digital Marketer, Project Manager and a Real Estate Consultant. I love writing because that what keeps me going. I am running this blog to share what I know with others.

Most Popular

When it comes to building a modern web application system, choosing the right tools for your program goes a long way. Many of us...

The ULTIMATE On-Page SEO Plugin for WordPress

When you do, you’ll receive over $500 worth of premium WordPress themes (with updates!), plus a whole lot of other goodies. This is HANDS-DOWN...

How to Create Quality Content with the Help of E-A-T and YMYL

In today’s market, products and services of a company are given the same level of importance as their content. As tech-savvy as the consumers...

Components Of A Good Website Optimization Strategy

Components Of A Good Website Optimization Strategy   Website optimization continues to evolve, but its primary focus is optimizing the visitor experience to make sure your...